Frequently asked questions

Downloading Files

Technology Applications

Pattern Match Exercises

Browser Issues

Other


Downloading Files

I'm trying to download an animation, but it isn't working. What should I do? [index]

Some animations in this Companion Website require the Adobe® Flash® Player. To obtain the free Adobe® Flash® Player, visit: http://www.adobe.com/downloads/ and click on the appropriate link.


Why can't I open the PDF files? [index]

If you have problems opening pdf files, you may not have the required version of Adobe® Reader®. To download a free version of Adobe® Reader®, visit the Adobe site at: www.adobe.com/products/acrobat/readstep.html


I'm a PC user and I'm having trouble downloading Microsoft® Word / Microsoft® Excel files. Can you help? [index]

Clicking on file links will result in different behaviours on different systems, depending on how your system is configured. Left-clicking on the links once will most likely result in the file being opened in your browser's window. If you would prefer to save any of the Word or Excel files directly to your hard drive, simply point to the link, right click on your mouse, and select 'Save Target as...'.

To open the link in a new window, simply point to the link, right click on your mouse, and select 'Open in New Window'.


I'm a MAC user and I'm having trouble downloading Microsoft® Word / Microsoft® Excel files. Can you help? [index]

Clicking on file links will result in different behaviours on different systems, depending on how your system is configured. Left-clicking on the links will most likely result in the file being downloaded to the default location on your hard drive. Find the file and open it by clicking on it. If the file has a generic icon and fails to open, you can try dragging the file to the application's icon. For example, if it is a Microsoft® Word document, try dragging the file to Microsoft® Word's icon. Alternatively, you could open Microsoft® Word and then use the Open command and navigate to the appropriate file and open it that way.


Why can't I open up the '.gsp' files that I downloaded? [index]

Some of our technology applications make use of The Geometer's Sketchpad files. If you do not have this program installed on your machine, you can order the Instructor's Evaluation version from the Keypress website: http://www.dynamicgeometry.com/instructor_resources/evaluation_edition/index.php

When opening the Sketchpad files for the first time, you may need to show your computer where you have saved the program. If an 'Open With' Windows box appears with a list of programs, select 'Other' and locate the folder where you saved The Geometer's Sketchpad. Click Open. Tick the check box that reads 'Always use this program to open these files' and click OK. From now on, all files with the extension '.gsp' will attempt to be opened with The Geometer's Sketchpad.

Please note: the demo version will allow you to view and use the Sketchpad files, but not save changes or print them out. To purchase the full version, contact:

          John Lawton
          W & G Australia Pty Ltd.
          49 - 51 Enterprise Avenue
          PO Box 377
          Berwick VIC 3806
          Australia
          Tel: (03) 9796 1177
          Web: http://www.lat-olm.com.au


Technology Applications

I pressed 'Reset' at the end of one of the drag-and-drop activities, but not all of the labels went back to the starting box. What should I do? [index]

This tends to occur if you are in the middle of dragging an item over to the answer, but your time runs out. The best thing to do is to click on the 'Refresh' or 'Reload' button that appears on your Internet browser's toolbar. Alternatively, you can press the 'Start' button in the activity itself, and manually drag-and-drop the label to the desired position.


I can't read the labels in the drag-and-drop activities, as the font is too small. Can I make it larger? [index]

The drag and drop activities are viewed best on a full screen. You need to resize the window so that it takes up the whole screen of your computer. If you are using a PC, you can use the 'maximise' button that appears in the top right corner of the window. The button features a square on it, and appears next to the 'close' button, which features an 'X'. MAC computers also have this feature but it may be located elsewhere, depending on the version of the operating system.


When I go to one of the drag-and-drop activities, an Adobe® window pops up, asking me if I want to install and run 'Adobe® Flash® Player'. Should I press 'Yes' or 'No'? [index]

All of our drag and drop activities require Adobe® Flash® Player to function properly. If you have an older version of the program, you will need to download the current version, so press 'Yes'.


Pattern Match Exercises

I've entered the correct answer in the box, but the grading tool is marking it as incorrect. What's going on? [index]

The grading tool is programmed to accept answers in a particular format only. For example, you may have entered '$20' into the answer box, but it will actually only grade the term '20' as correct. To avoid this problem, please read the question very carefully – symbols like ° or $ may already be part of the question, so you will not need to include them in your answer. Please also read the instructions at the beginning of the pattern match exercises for each chapter – these will state things like the number of decimal places required in your answer, or whether you need to spell out or use a digit in your answer.


Browser Issues

Why does my browser open up a blank window in addition to the file I've downloaded? [index]

Clicking directly on a link to a downloadable file will result in different behaviour depending on your computer platform (eg. PC/MAC) or your internet browser (eg. Internet Explorer/Safari). Some will commence a download immediately, whilst others will open up an unnecessary blank screen in addition to the file you clicked on. You may have also noticed that some browsers will open a file directly within its correct application (eg. Microsoft® Word or Adobe® Reader®) whilst others will open it within a browser window and reduce your available options.


Other

My question isn't here. What should I do now? [index]

You are welcome to contact us at schools@pearson.com.au and we will contact you as soon as possible.